Welcome to Our Basement Solutions FAQ Page

Rescon is 100% independently owned and operated and we are not a franchise! If you have a question that is not answered on this page, give us a call or fill out one of our contact forms!

Basement Drainage and Waterproofing FAQs

Can you do this work in the wintertime?

Yes, the only thing we can’t do is the buried discharge line. We will return in the spring once the ground has thawed and bury this.

Do I have to remove my finished walls to install your drainage system?

To properly install our basement drainage system, you must remove at least the bottom 2-3’ of wall to expose the floor wall joint.
If you are installing this system and having a water issue, it is likely that there is already damage to the sill plate and to the bottom part of the wall; this should be removed anyway.

Does this system come with a warranty?

Our systems come with a limited-lifetime transferable warranty.

How do I prepare my home/basement for your crew?

We ask that you clear an area of 5 feet away from the walls or area where we are working. If need, we can help move heavy appliances that may be difficult for you to move. If you have any household items that are important to you, make sure they are covered. We use the wet saw cutting method to remove concrete and while this method dramatically decreases the amount of dust, it is inevitable that there will still be residual dust. In wintertime, we ask that you clear a path from the driveway or street to your bulkhead and or basement entrance. The cleared path should be a minimum of 3 ft. wide. Clearing this path will help us make sure our client’s homes stay as dry, clean and neat as possible during the installation process.

My concrete is dry and I notice cracking in it, is this normal?

Yes, it is normal for concrete to shrink as it dries and form small cracks. This will not affect the way the system functions.

What is your cancellation policy?

If you need to cancel an evaluation appointment or a project installation, please contact us as soon as possible. Cancellations made 14 days prior to your scheduled date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees.

What method do you use to remove the concrete?

We use wet saw cutting to remove the concrete. This gives the job a clean neat line and decreases the amount of dust created during the removal process.

When can we walk on or put things on the concrete?

Concrete reaches full strength in 28 days but here are our recommendations regarding when you can use the concrete

  • Foot Traffic – 24 hours
  • Light Storage – 72hours
  • Heavy Equipment – 7 days

Basement Sump Pump and Battery Back-Up FAQs

Do you service sump pumps installed by other companies?

Yes, we do. Rescon is not responsible for the equipment warranty or any issues with the discharge line installed by others.

How long does the battery back-up last for?

These batteries are meant to last up to 8hrs continuous. Our pumps do not run continuously, so the time will depend on how often your pump is pumping. If it isn’t going off too frequently, it may last longer and if it is pumping frequently, it may last less. We recommend that if you lose power frequently, it will be helpful to have two batteries.

My battery back-up system is alarming, what do I do?

First note which red lights are lit up. Then locate the gray square button at the top center of the unit. You need to press that quickly for 1 second. You need to press it hard enough to hear the pump cycle on and reset. If you have not heard the pump cycle on, you have not pressed it hard enough. If you hold the button too long (5 secs) it will only silence it for 24hrs and alarm again. If the alarm does not come back, you are all set, if the same alarm continues to come on, please call the office for service. Note: When the power is out, the alarm will continue to go off telling you that there is no a/c power, you can do the 24 hr silence until the power returns at which point you will need to reset it.

Why do I have to have my sump pump serviced annually?

The sump pump either as a part of a subfloor drainage system or by itself is a mechanical device and requires service. The pumps come with a manufacturer’s warranty, but if you continue to do service annually from the date of install, Rescon will extend the warranty for each year serviced.

Is there a discount for pre-paying for my annual service plan?

Yes, please see our service plan sheet for details of our 1-, 3-, and 5-year plans.

Basement Customers and History FAQs

Do you perform free basement evaluations?

Rescon does not charge homeowners for a basement evaluation. Our basement evaluations are zero cost and no-obligation.

Does Rescon work with Property Management companies?

Yes, Rescon works closely with several Property Management companies throughout Massachusetts and New Hampshire.

How long does a basement evaluation take?

30-90 minutes: We like to ask for 30-90 minutes to properly assess any issue you may be having and to get an idea of what a finishing project will entail. We also want to be sure that that any and all of your questions are answered thoroughly.

If I need to cancel, what is the cancellation policy?

If you need to cancel an evaluation appointment or project install for any reason, please contact us as soon as possible. Cancellations of projects made 14 days prior to your scheduled project start date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees. For more information regarding our cancellation policies and our terms and conditions, please visit our “Waterproofing T&C” and “Basement Finishing T&C” pages

How long has Rescon Basement Solutions been in business?

We have been in business since 1996 and are proud to be celebrating our 20th Anniversary this 2016. this site is built by Arman Ali

Does Rescon offer financing for basement project work?

Yes, we offer financing for a variety of basement projects. Please speak to our client representative or your project manager about financing options.

What type of payments does Rescon accept?

We accept all forms of credit cards, check and cash.

Project and Equipment Warranty FAQs

Do you offer warranties on basement systems and other basement work?

Rescon does offer warranties on basement systems and certain types of work that we perform

Does my warranty transfer to a new homeowner if we sell our property?

Yes, Rescon warranties stay with the home for the life of the home.

What is the warranty on sump pumps – primary and battery back-up pumps?

The pumps come with manufacturer warranties ranging between 18mos to 5 years depending on the pump you choose.

Is there a warranty on the batteries?

The batteries come with a one-year manufacturer warranty.

Do crack injections come with a warranty?

Yes, crack injection work comes with a 10-year transferable warranty that you will receive when full payment is processed.

Basement Foundation and Crack Repair FAQs

Can you inject stone or block foundation walls?

No, we use a high-pressure injection system that is not recommended for these types of structures.

Do you or can you inject floor cracks?

No, but we can use a technique called routing and sealing. This process is designed more for aesthetic purposes and not for waterproofing. If you are getting water up through floor cracks, you most likely have a problem with hydrostatic pressure from the water under the floor and will need a drainage system.

There are little straw things sticking up from the crack injection site, can I remove these?

The straws you are seeing are injection ports used to inject the material into the wall crack. After 48 hours these can be removed using a hammer and a chisel or flat head screw drive. They can just be knocked out without it affecting the injection in any way.

What material do you use for wall crack injections?

We use either epoxy or urethane grout depending on the situation.

“I have been a Rescon customer for 3 years. From day one they have been great. From the initial call, to the friendly staff, to the clean and efficient work, everything is top motch. Typically, I have only needed them for yearly maintenance, but recently we had a major storm and my pump stopped running. I contacted them through their website, recieved a call shortly after, and an after-hours tech was dispatched. Their prompt follow up saved me from a flooded basement and the destruction of personal property. Short answer, these guys are great!”

Homeowners Can Rely on Rescon
To Create Dry, Beautiful, Healthy Basements
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We Utilize the Industry’s Most Advanced Technology
To Deliver Effective, Long-Lasting Results
Foundation Repair
Sump Pump Systems
Basement Humidity Control
Bulkheads and Cellar Doors
Crawlspace Remediation
Concerned About Cracks?
We Can Fix Them

Not all basement cracks are cause for concern. However, if you’re foundation is at risk, we’ll utilize the industry’s most advanced technology to seal and strengthen basement and wall fissures.

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Seasonal Flooding?
We’ll Keep Your Basement Dry

We offer both primary and battery backup sump pump systems with advanced features that provide exceptional performance. Plus, you can count on us to provide ongoing service for your equipment to ensure long-lasting protection.

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Dehumidifier Systems
Specifically Designed for Basements

The dehumidifiers you’ll find in big box stores simply can’t provide the results you want. We install high-performance dehumidification systems that operate effectively in large, damp spaces to help keep your basement dry and prevent mold growth.

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Industry-Leading Products
Installed Using Advanced Technology

Outdated or damaged bulkhead doors and egress windows allow water infiltration that can result in costly damage and mold growth. We install industry-leading products using advanced cutting technology to create a long-lasting, weathertight seal.

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Crawlspace Solutions
Tailored to Your Needs

Unfinished crawlspaces can result in problems ranging from the emission of potentially harmful gases to high moisture levels. Our comprehensive encapsulation solutions can protect your family’s health and prevent mold growth and other water-related damage.

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What Sets Us Apart from Other Basement Contractors?
Meet the owner

Chris founded Rescon in 1996 and is actively working with his team everyday to deliver superior quality, value and customer service

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Outstanding Reputation

We put our customers first and always provide reliable service, honest evaluations, and tailored solutions.

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Advanced Solutions

All of our products offer industry-leading performance, and we install them using proven techniques and high-tech equipment.

Our Solutions

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Foundation Repair Solutions

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“We have been a Rescon client for several years. Yesterday, we noticed a problem with the sump pump. Dillon, an excellent technician, was at our house and had the failed pump replaced within about an hour. Good people, and good customer service.”

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