Troubleshooting and FAQs

Sump Pumps & Battery Backups

My Battery Backup system is alarming, what do I do?

First note which red lights are lit up. Then locate the gray square button at the top center of the unit. You need to press that quickly for 1 second. You need to press it hard enough to hear the pump cycle on and reset. If you have not heard the pump cycle on, you have not pressed it hard enough. If you hold the button too long (5 secs) it will only silence it for 24hrs and alarm again. If the alarm does not come back, you are all set, if the same alarm continues to come on, please call the office for service. Note: When the power is out, the alarm will continue to go off telling you that there is no a/c power, you can do the 24 hr silence until the power returns at which point you will need to reset it.

Do you service sump pumps installed by others?

Yes, we do. Rescon is not responsible for the equipment warranty or any issues with the discharge line installed by others.

How long does the battery for a battery backup system last?

These batteries are meant to last up to 8hrs continuous. Our pumps do not run continuously, so the time will depend on how often your pump is pumping. If it isn’t going off too frequently, it may last longer and if it is pumping frequently, it may last less. We recommend that if you lose power frequently, it will be helpful to have two batteries.

Is there any discount for pre-paying for my annual service?

Yes, please see our service plan sheet for details of our 1, 3, and 5 year plans.

What is the warranty for your primary and battery backup pumps?

The pumps come with manufacturer warranties ranging between 18 months to 5 years depending on the pump you choose.

What is the warranty on the batteries?

The batteries come with a one year manufacturer warranty.

Why do I need to service my sump pump annually?

The sump pump either as a part of a subfloor drainage system or by itself is a mechanical device and requires service. The pumps come with a manufacturer’s warranty, but if you continue to do service annually from the date of install, Rescon will extend the warranty for each year serviced.

More FAQs and Information Regarding Our Basement Systems, Solutions and Services

Basement Drainage Systems

Can you do this work in the wintertime?

Yes, the only thing we can’t do is the buried discharge line. We will return in the spring once the ground has thawed and bury this.

How do I prepare my home/basement for your crew?

We ask that you clear an area of 5 feet away from the walls or area where we are working. If need, we can help move heavy appliances that may be difficult for you to move. If you have any household items that are important to you, make sure they are covered. We use the wet saw cutting method to remove concrete and while this method dramatically decreases the amount of dust, it is inevitable that there will still be residual dust.
In wintertime, we ask that you clear a path to from the driveway or street to your bulkhead and or basement entrance. The cleared path should be a minimum of 3 ft. wide. Clearing this path will help us make sure our client’s homes stay as dry, clean and neat as possible during the installation process.

What is your cancellation policy?

If you need to cancel an installation, please contact us as soon as possible. Cancellations made 14 days prior to your scheduled date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees.

“I have been a Rescon customer for 3 years. From day one they have been great. From the initial call, to the friendly staff, to the clean and efficient work, everything is top motch. Typically, I have only needed them for yearly maintenance, but recently we had a major storm and my pump stopped running. I contacted them through their website, recieved a call shortly after, and an after-hours tech was dispatched. Their prompt follow up saved me from a flooded basement and the destruction of personal property. Short answer, these guys are great!”

Homeowners Can Rely on Rescon
To Create Dry, Beautiful, Healthy Basements
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We Utilize the Industry’s Most Advanced Technology
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Foundation Repair
Sump Pump Systems
Basement Humidity Control
Bulkheads and Cellar Doors
Crawlspace Remediation
Concerned About Cracks?
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Not all basement cracks are cause for concern. However, if you’re foundation is at risk, we’ll utilize the industry’s most advanced technology to seal and strengthen basement and wall fissures.

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Seasonal Flooding?
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We offer both primary and battery backup sump pump systems with advanced features that provide exceptional performance. Plus, you can count on us to provide ongoing service for your equipment to ensure long-lasting protection.

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Dehumidifier Systems
Specifically Designed for Basements

The dehumidifiers you’ll find in big box stores simply can’t provide the results you want. We install high-performance dehumidification systems that operate effectively in large, damp spaces to help keep your basement dry and prevent mold growth.

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Industry-Leading Products
Installed Using Advanced Technology

Outdated or damaged bulkhead doors and egress windows allow water infiltration that can result in costly damage and mold growth. We install industry-leading products using advanced cutting technology to create a long-lasting, weathertight seal.

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Crawlspace Solutions
Tailored to Your Needs

Unfinished crawlspaces can result in problems ranging from the emission of potentially harmful gases to high moisture levels. Our comprehensive encapsulation solutions can protect your family’s health and prevent mold growth and other water-related damage.

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What Sets Us Apart from Other Basement Contractors?
Meet the owner

Chris founded Rescon in 1996 and is actively working with his team everyday to deliver superior quality, value and customer service

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We put our customers first and always provide reliable service, honest evaluations, and tailored solutions.

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Advanced Solutions

All of our products offer industry-leading performance, and we install them using proven techniques and high-tech equipment.

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“We have been a Rescon client for several years. Yesterday, we noticed a problem with the sump pump. Dillon, an excellent technician, was at our house and had the failed pump replaced within about an hour. Good people, and good customer service.”

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